Shipping policy

Free standard shipping Australia-wide. We cover standard delivery to all Australian addresses, including regional and remote locations. Here is what to expect along the way.

Where we deliver

Enter your Australian delivery address at checkout to select free standard shipping. If no delivery option appears, contact us with your postcode before placing an order so we can arrange your free Australian delivery. Addresses that cannot receive a bike-sized parcel may need a different delivery arrangement; we will help you organise it.

Please use a street address and a contact number for the delivery. Do not use a PO box or parcel locker unless that option is expressly offered at checkout. International delivery is not included in our free Australia-wide shipping offer and is available only where a destination and shipping rate are offered at checkout.

Shipping charges

Standard shipping within Australia is $0, including regional and remote postcodes. If an optional delivery upgrade or international service is offered, its charge is shown at checkout before payment. We will contact you if a delivery arrangement needs to change.

Dispatch and delivery timing

Check the product page and checkout for the availability and any dispatch or delivery estimate that applies to your order. Dispatch is when your order leaves us; delivery is when it reaches you. Allow for the carrier's transit time after dispatch. If no estimate is displayed and you need the bike for a particular date, contact us before ordering.

Current shipping information: Free shipping Australia-wide

CubVolt One pre-orders

We are taking pre-orders for the next CubVolt One batch. These bikes are for future delivery and are not ready for immediate dispatch.

Contact us before placing a new pre-order to confirm the current delivery timing.

The delivery commitment recorded when your order was placed continues to apply to that order. A later change to the timing advertised for new pre-orders does not replace your existing commitment.

For a material delay to a pre-order, we will contact you and discuss the available options, including cancellation and a refund for an unshipped order.

Following your delivery

We send a dispatch confirmation using the contact details on your order, with carrier tracking where available. Please check your address before ordering and contact us promptly if it needs correcting. Address changes may not be possible after dispatch.

If a delivery is delayed or appears lost, contact CubVolt with your order number. We will investigate with the carrier and help resolve the issue. You do not need to manage a claim with the carrier yourself.

When the bike arrives

Check the parcel and bike before assembly or use. If you notice damage or missing items, take photos if you can and contact us promptly so we can help. Reporting damage promptly helps our investigation, but does not impose a fixed deadline on your consumer rights.

If delivery cannot be completed because an address is incorrect or no one can receive it, we will contact you to arrange the next step. Any carrier charge for a redelivery will be explained before you agree to it. This does not affect your rights for a delivery problem we are responsible for.

Need help with an order?

For a damaged or incorrect item, see our returns and refunds policy. Nothing in this policy limits your rights under Australian Consumer Law.